FAQ

 

What kind of packaging does my order come in?

We ship our products in non-descriptive boxes and envelopes. 

When will my order be shipped?

Generally, we ship the same day if you place your order before 16:30 EST. We do not ship on the weekends.

How do I track my order?

When we ship, we generate an email to you with your tracking number. If you didn’t get this email, check your spam. If its not there, just email use the contact us link and we’ll be happy to get the tracking to you by email.

Do I need to sign for my order?
We require a signature for all orders that exceed $100.
 
Is your shipping discreet?  
Our shipping process is totally discreet, and you can rest assured that no one will know what is in the package we ship to you. Our return address is a warehouse address in Ottawa, Canada and there is nothing about sex toys written on the outside of the package. The sender will be marked as Mullin Merchant Corp. Furthermore, we do not share our mailing lists with any other company, so you will never receive unsolicited mail. Please note we are obligated to disclose order contents on shipments outside of Canada.
 
What will be displayed on my credit card statement?

Privacy is our main concern so we discreetly bill as MMCC Ottawa, Ont. Your credit card bill may further display the company name MULLIN MERCHANT CORP.